Globe My Super Plan

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1. What is the offer and its details?

Globe introduces the first and only fully-customizable plan. With MY SUPER PLAN, you can personalize your plan by choosing and paying only for the services that you need.

My Super Txt (P349/month)
All-you-can text to Globe/TM/Tattoo numbers nationwide

My DUO (P450/month)

* All-you-can calls to non-Globe Landline/other DUO/Super DUO numbers within the same registered area
* All-you-can calls to Globe landlline numbers nationwide

*Available for NCR to NCR calls (plus Rizal Areas) with 02 area code; Cebu to Cebu calls, area code 032. Duo/Super Duo calls to Danao/Sotelco will be charged regular mobile rates; Bohol to Bohol calls with 038 area code. Duo/Super Duo calls to Cruztelco will be charged regular mobile rates; Capiz to Capiz calls with 036 area code. Duo/Super Duo calls to PLDT outside of Roxas City will be charged regular mobile rates; Negros Occidental to Negros Occidental calls with 034. Duo/Super Duo calls to RC Yulo Tel Sys, San Carlos Tel Sys, and Victorias Tel Sy will be charged regular mobile rates.

My Super DUO (P599/month)

* All-you-can calls to non-Globe Landline within the same registered area
* All-you-can calls to Globe/TM/Tattoo/Globe landline numbers nationwide

*Available for NCR to NCR calls (plus Rizal Areas) with 02 area code; Cebu to Cebu calls, area code 032. Duo/Super Duo calls to Danao/Sotelco will be charged regular mobile rates; Bohol to Bohol calls with 038 area code. Duo/Super Duo calls to Cruztelco will be charged regular mobile rates; Capiz to Capiz calls with 036 area code. Duo/Super Duo calls to PLDT outside of Roxas City will be charged regular mobile rates.; Negros Occidental to Negros Occidental calls with 034. Duo/Super Duo calls to RC Yulo Tel Sys, San Carlos Tel Sys, and Victorias Tel Sy will be charged regular mobile rates.

My Super Unli (P599/month)
All-you-can mobile chatting, downloading, emailing (with push email) and surfing wherever you go with your Blackberry phone.

My Super Surf(P1,200/month)

* All-you-can mobile chatting, downloading, emailing and surfing wherever you go

My Super Surf for Blackberry (P1,500/month)

* All-you-can mobile chatting, downloading, emailing (with push email) and surfing wherever you go with your Blackberry phone

*Super Surf for Blackberry (with registered trademark) only covers unlimited internet when using your BlackBerry® device on BlackBerry® APN. Does not cover internet usage when video streaming, using as a modem, selecting applications where you are advised to switch to non-unlimited. Does not work if used on another device.

2. Is there a minimum number of ALL-YOU-CAN services that I need to maintain?

Yes, you will have to maintain at least one ALL-YOU-CAN services at any given point in time.

3. Will the GPlan and GFlex offers still be available?

Yes, the existing GPlan and GFlex offers will still be made available.

4. How much do I pay for my usage that is not covered by my ALL-YOU-CAN services ?

Regular Prepaid rates apply for all other services outside the ALL-YOU-CAN service:

* Local Calls - P6.50/min Intra and P7.50/min Inter
* Text - P1/sms
* Int'l Calls - $0.40/IDD min
* Int'l SMS - P10/ISMS

5. What are the requirements to avail of this offer?

The requirements would depend on whether you would get a FREE handset with your MY SUPER PLAN and whether as a line only application, you would want a P1,000 credit limit:

REQUIREMENTS

P1,000 deposit is refundable upon termination, assuming there are no unsettled payments, charges, etc. Otherwise, the deposit will be applied to such.

6. Will I be placed under lock-up when I avail of this offer?

For line only MY SUPER PLAN applications, you will not be subjected to any lock-up period. You have the option to get a FREE handset with a MY SUPER PLAN (regardless of how many and what ALL-YOU-CAN services you get and even if you change ALL-YOU-CAN services enrolled monthly) with a 24 months lock-in period.

7. If I'm an existing Prepaid/Postpaid subscriber, can I subscribe to MY SUPER PLAN?

For existing Globe Prepaid subscribers, yes, you can subscribe to MY SUPER PLAN as long as you can submit required application requirements. You will be given however a new Postpaid mobile number.

For existing Globe Postpaid subscribers, you can change your plan to MY SUPER PLAN (provided you are outside lock-up for downgrade to MY SUPER PLAN)

In case, you are subscribed to an ALL-YOU-CAN service, you will have to opt-out before shifting to MY SUPER PLAN. If you are within the 3 months lock-in period of the ALL-YOU-CAN service, you will have to pay the pre-term fee.

MY SUPER PLAN subscribers can also change their plan back to a GPlan or GFlex plan.

8. Where can I avail of this offer?

The promo is available via Globe Stores nationwide, Globe Direct at (02) 730-1588, Globe Customer Service (02) 730-1000 or www.globe.com.ph

9. When can I avail of this offer?

The offer is available until March 31, 2011 per DTI NCR Permit no. 6764 series of 2010.

10. How do I change my ALL-YOU-CAN services monthly?

Your ALL-YOU-CAN services will automatically renew unless you opt-out. You will receive a SMS notice 3 days before your current ALL-YOU-CAN service subscription ends to opt out of your existing ALL-YOU-CAN services and subscribe to new ones. You can change your ALL-YOU-CAN services monthly via:

* Going to the nearest Globe Store and requesting the Store personnel to change the enrolled ALL-YOU-CAN services in your MY SUPER PLAN
* Calling the Globe Customer Service Hotline (730-1000)
* SMS.

MY DUO
To subscribe:
NCR* — MYDUO MM to 8888
Cebu** — MYDUO CEB to 8888
Bohol*** — MYDUO TAG to 8888
Capiz**** — MYDUO ROX to 8888
Negros Occ***** — MYDUO NEGOC to 8888

Other areas may also avail of DUO and enjoy all-you-can calls to other DUO/Super DUO numbers

*Available for NCR to NCR calls (plus Rizal Areas) with 02 area code.
**Available for Cebu to Cebu calls, area code 032. Duo/Super Duo calls to Danao/Sotelco will be charged regular mobile rates.
***Available for Bohol to Bohol calls with 038 area code. Duo/Super Duo calls to Cruztelco will be charged regular mobile rates.
****Available for Capiz to Capiz calls with 036 area code. Duo/Super Duo calls to PLDT outside of Roxas City will be charged regular mobile rates.
*****Available for Negros Occidental to Negros Occidental calls with 034. Duo/Super Duo calls to RC Yulo Tel Sys, San Carlos Tel Sys, and Victorias Tel Sy will be charged regular mobile rates..
******All calls must originate from the area of subscription. DUO subscriber receiving the call must be in the respective DUO area.

To unsubscribe:
NCR — MYDUO MM OFF to 8888
Cebu — MYDUO CEB OFF to 8888
Bohol — MYDUO TAG OFF to 8888
Capiz — MYDUO ROX OFF to 8888
Negros Occ — MYDUO NEGOC OFF to 8888


MY Super DUO
To subscribe:
NCR* — MYSUPERDUO MM to 8888
Cebu** — MYSUPERDUO CEB to 8888
Bohol*** — MYSUPERDUO TAG to 8888
Capiz**** — MYSUPERDUO ROX to 8888
Negros Occ***** — MYSUPERDUO NEGOC to 8888

To unsubscribe:
NCR — MYSUPERDUO MM OFF to 8888
Cebu — MYSUPERDUO CEB OFF to 8888
Bohol — MYSUPERDUO TAG OFF to 8888
Capiz — MYSUPERDUO ROX OFF to 8888
Negros Occ — MYSUPERDUO NEGOC OFF to 8888


Other areas may also avail of Super DUO and enjoy all-you-can calls to other DUO/Super DUO numbers

*Available for NCR to NCR calls (plus Rizal Areas) with 02 area code.
**Available for Cebu to Cebu calls, area code 032. Duo/Super Duo calls to Danao/Sotelco will be charged regular mobile rates.
***Available for Bohol to Bohol calls with 038 area code. Duo/Super Duo calls to Cruztelco will be charged regular mobile rates.
****Available for Capiz to Capiz calls with 036 area code. Duo/Super Duo calls to PLDT outside of Roxas City will be charged regular mobile rates.
*****Available for Negros Occidental to Negros Occidental calls with 034. Duo/Super Duo calls to RC Yulo Tel Sys, San Carlos Tel Sys, and Victorias Tel Sy will be charged regular mobile rates.

My Super Unli
To subscribe: MYSUPERUNLI to 2824
To unsubscribe: MYSUPERUNLI OFF to 2824

My Super Surf (non-Blackberry)
To subscribe: MYSUPERSURF to 8888
To unsubscribe: MYSUPERSURF OFF to 8888

My Super Surf (Blackberry)
To subscribe: MYPLAN BB ON to 8888
To unsubscribe: MYBB OFF to 8888

My Super Txt
To subscribe: MYSUPERTXT to 8888
To unsubscribe: MYSUPERTXT OFF to 8888

11. What ALL-YOU-CAN services s can I mix and match?

You can only avail of either My DUO or My Super DUO; one variant of My Super Surf (Blackberry or non-Blackberry); My Super Txt or My Super Unli.

12. Can I still check my bill via SMS?

Yes, you can check your outstanding bill via SMS by texting PLAN BALANCE to 2312 and PLAN UNBILLED to 2312 for unbilled amount.

13. What are the policies if I don't finish my lock-up in case I avail of a MY SUPER PLAN?

You will be charged with the full amount of the "handset base price" of the unit availed or P10, 000.00 whichever is higher if plan is terminated or transferred within the 1st year of subscription. If the plan is terminated or transferred within the 2nd year of subscription, you will be charged with 50% of the "handset base price" of the unit availed or P7, 500.00 whichever is higher

No pre-termination fee for line-only availment.

14. Can I get an extension line/Load Allowance Plan (LAP) with MY SUPER PLAN?

Yes, you can get a Postpaid extension plan or a LAP with your MY SUPER PLAN as long as you are qualified based on the credit requirements that you will be submitting.

15. Can I avail of other Postpaid call, sms, etc. promos with MY SUPER PLAN?

Once you're enrolled in an ALL-YOU-CAN service, you can no longer avail of promos similar or inferior to the ALL-YOU-CAN service you are enjoying.

For example, once enrolled in Super TXT, you can no longer avail of Unlitxt or Super Unli for 5 days.

16. What will happen if I am enrolled to only one ALL-YOU-CAN services and I try to opt-out via SMS?

In case you avail of only one ALL-YOU-CAN services and you try to opt-out via SMS, you will be opted out of your ALL-YOU-CAN service but will be re-enrolled to the lowest ALL-YOU-CAN service MSF available from the roster of ALL-YOU-CAN services you can select (SUPER TXT at P349/month) unless you opt-in to a new ALL-YOU-CAN services within 24 hours.

In case during the 24 hours window to subscribe to an ALL-YOU-CAN service you avail of a promo with a similar service (e.g Unlitxt), you will still be able to avail of the promo. You will still have to enroll to an ALL-YOU-CAN service or will be automatically subscribed to Super TXT in case you don't subscribe within the 24 hours window.

17. Will my ALL-YOU-CAN services be pro-rated when I avail within a month?

No. You will be billed the full ALL-YOU-CAN services amount even if you avail in the middle of the month. ALL-YOU-CAN services subscribed to will be valid for 1 month.

18. What will happen if I opt-out of my ALL-YOU-CAN services in the middle of the month or don't finish my 30 day subscription period?

You will still be charged the full price of the ALL-YOU-CAN services amount for the month. Thus, it is best that you think about the ALL-YOU-CAN services that you will subscribe to.

19. When do I need to settle my bill?

You will need to settle your bill on or before the payment due date indicated on the upper right portion of your bill.

20. What happens if I fail to settle my bill by the due date?

Your line will be call redirected if payment is not made by the due date. Please note however, that you will remain liable to pay the monthly service fees despite the call redirection.

21. How will my line get reconnected while call-redirected?

You will need to settle your unpaid bill(s) in order to have your line reconnected. Once call-redirected, you will still be billed for your ALL-YOU-CAN service, but you will not be able to use it until you settle your account. Same rules apply on changing ALL-YOU-CAN services and maintaining one minimum ALL-YOU-CAN service.

22. What's your policy on temporary disconnection?

For MY SUPER PLAN subscribers who avail of a FREE handset, your lock-up will be adjusted accordingly, equivalent to the number of billable months (number of months where MSF was not collected) that were missed because no bill was issued due to temporary disconnection.

If you are temporarily disconnected for 2 consecutive months and do not ask for a reactivation, your account will be permanently disconnected. Once temporarily disconnected, your ALL-YOU-CAN service will automatically be opted-out and you will have to re-enroll again upon reactivation.

23. What happens to my ALL-YOU-CAN services should I decide to change my mobile number or transfer MY SUPER PLAN account to another subscriber?

Should you decide to change your MY SUPER PLAN mobile number, you will automatically be opted-out of your ALL-YOU-CAN service. You will have to register again and pay for the ALL-YOU-CAN fees. Thus, it is advised that you maximize existing ALL-YOU-CAN services you are currently enrolled to before changing numbers or transferring it to another subscriber.

24. How will my line get reactivated after being permanently disconnected?

You will need to settle your unpaid bill(s) plus pay P550 reactivation fee in order to reactivate your line. You may or may not get your old number as we re-issue unused numbers after 6 months.

25. I initially availed of a line only MY SUPER PLAN. I'm ok to be under a 24 mos lock-up policy, but would want a FREE handset. Is that ok?

Yes. Note however that in getting a FREE handset, you need to redeem your credit points before availing of the free handset.

26. What happens to my ALL-YOU-CAN services if I am out of the country and is on roaming service?

When on roaming, ALL-YOU-CAN services will tentatively be deactivated but duration of subscription will continue to run. The ALL-YOU-CAN services will be reactivated once subscriber is already back in the Philippines and is using local telecom services.

Prepaid roaming rates will apply for MY SUPER PLAN subscribers.